Approved Systems Hosted PBX Solution provides your business with the capability to handle call recordings for quality assurance and legal compliance.
Recording Options
When enabled, you have the option to retain recordings for the following periods, with associated costs:
- Up to 30 Days: Free
- 31 – 180 Days: $2 per 1000 recordings / month
- 181 – 365 Days: $1 per 1000 recordings / month
- 366 – 7 Years: $0.20 per 1000 recordings / month
Recovery Fees
If you need to recover call recordings, the following fees apply:
- Up to 30 Days: $10 ex GST per recording
- 31 – 180 Days: $50 ex GST per recording
- 366 – 7 Years: $50 ex GST per recording
- 181 – 365 Days: $20 ex GST per recording
Enabling Call Recordings
To enable call recordings, please complete the Application Form here.
Recovering Call Recordings
To recover call recordings, please complete the Recovery Form here.
Legal Requirements
In accordance with the Telecommunications (Interception and Access) Act 1979, there are specific legal requirements that must be met when recording calls:
- Notification Requirement:
- Incoming Calls: The customer must inform all parties that the call is being recorded. This can be achieved through an automated message or a manual notification at the beginning of the call.
- Outgoing Calls: If you require outgoing calls to be recorded, you must inform the outgoing caller at the start of the call that the conversation is being recorded.
- Consent:
- It is essential to obtain the consent of all parties involved in the call. Failure to do so may result in legal consequences.
- Storage and Security:
- Recorded calls must be securely stored to prevent unauthorized access. Approved Systems ensures that all recordings are encrypted and stored in compliance with relevant data protection regulations.
- Access and Retention:
- Access to call recordings is restricted to authorized personnel only. The retention period for call recordings can be selected based on your business needs, ranging from 30 days to up to 7 years.
- Compliance with Privacy Laws:
- Ensure that your business complies with the Privacy Act 1988 and any other relevant privacy legislation. This includes informing individuals about how their personal information will be used and stored.
Additional Information
For more details on your obligations under the Telecommunications (Interception and Access) Act 1979, you can refer to the Australian Government’s official documentation.
By adhering to these requirements, your business can effectively utilize call recordings to improve service quality and maintain compliance with legal obligations.
If you have any further questions or need assistance with enabling or recovering call recordings, please do not hesitate to contact our support team.