Virtual Receptionist And Messaging Services

Approved Systems offers an Australian receptionist service that professionally handles your customer calls from start to finish.
Our bespoke answering service goes beyond basic phone answering and message taking, providing a cost-effective alternative to a full-time front desk staff.

Services Provided

Call Handling: Operators answer calls in your business name, handle simple requests, and transfer calls if you’re available.
Multiple Response Options: Beyond taking messages and transferring calls, our operators can answer questions and make appointments based on your instructions.
Custom Scripts: Personalize the answering process with custom scripts to ensure your callers experience your brand uniquely.
Flexible Billing: Time-based billing means you pay only when operators handle your calls, ideal for overflow, after-hours, or weekend calls.

Like an in-house receptionist for a fraction of the cost.

Pricing – Business Hours

8am – 5pm Mon-Fri

PG1

^$100 Setup Fee

$50 / month

Pay as you. go
Ideal for overflow, or intermittent use
$2.50 per minute rate

R200

^$100 Setup Fee

$300 / month

200 minutes included
Ideal for medium sized business
$2.50 per excess minute

R500

^$100 Setup Fee

$750 / month

500 minutes included
Ideal for high-call volumes
$2.50 per excess minute

Please note: ^Set up cost of $100 can vary up to $500 depending on complexity.

Pricing – After hours

5.01pm to 7.59am Mon-Fri
24 hours – Sat-Sun

AHPG1

^$100 Setup Fee

$100 / month

Pay as you. go
Ideal for overflow, or intermittent use
$3.50 per minute rate

AHP200

^$100 Setup Fee

$500 / month

200 minutes included
Ideal for medium sized business
$3.50 per excess minute

AHP500

^$100 Setup Fee

$750 / month

500 minutes included
Ideal for high-call volumes
$3.50 per excess minute

Please note: ^Set up cost of $100 can vary up to $500 depending on complexity.

Includes the following features:

Phone answering and message taking service. Messages are sent to you via email.
Diary management (appointment bookings and scheduling).
Facilitating orders and reservations.
Complex scripts, questions and responses, and custom web forms.

Frequently Asked Questions

How does a virtual receptionist work?

Our virtual receptionist service works like an in-house receptionist who handles calls. Virtual receptionist are skilled professionals who answer basic questions about your business, direct calls to the appropriate department, and screen calls as well.

How is a virtual receptionist service different from an answering service?

Our virtual receptionist service is more customised than an answering service. Instead of just answering a call and taking a message, virtual receptionists answer questions without the wait time, confusion, and frustration that result from call centres. Our virtual receptionists are well trained to stick to your business guidelines so that efficiency and professionalism are never on the line.

Is a virtual receptionist service more affordable than hiring an in-person receptionist?

Yes. In-house or on-site receptionists are expensive, and you pay even for their idle time, even when no calls come in. As for a virtual receptionist, you pay only for the service when you need it, such as when a call comes through or when you need a confirmation on a meeting with a client.

How much would the service cost?

Virtual receptionist charges fall under two types: setup and usage.

Setup covers the preparation and training involved in making sure phone operators can answer according to your specifications. There is a once-off setup fee when you start your service, while additional fees may apply when you modify your call handling script or procedures.

Usage fees, meanwhile, are time-based. You’re charged based on minutes spent handling calls, rather than the number of calls you receive.

All virtual receptionist services will be quoted on a case-by-case basis. Both setup and usage charges will vary depend on the specific training and services involved.

Virtual Receptionist and Messaging Services

Services Provided

Like an in-house receptionist for a fraction of the cost.

Pricing – Business Hours

PG1

R200

R500

Pricing – After hours

AHPG1

AHP200

AHP500

Includes the following features:

Frequently Asked Questions

Our dedicated team operates in Australia.

Contact

Contact