Remote Monitoring and Management (RMM)
Part of a Managed Services Solution (MSS)
Our Managed Services Solution (MSS) will provide you with your very own IT team: monitoring, managing and responding to all your computing requirements for a fraction of the cost of attempting to provide all this in-house. Plus, we will do it for a flat monthly fee per service and per device to make your budgeting and business planning easier.
Our team is highly skilled across a broad range of technologies and maintains the highest accreditations to remain at the leading edge of the changing face of technology. This means you will receive the best support and advice possible.
Pricing Schedule as of August 2024
RMM Basic
Windows 10 / 11- Price is per device
- Price is per device
- Windows Patch Management
- Mac OS Patch Management
- Device Health Checks
- Remote Support Capability
RMM Standard
Windows 10 / 11- Price is per dervice
- Daily Device Health Checks
- Windows Patch Management
- Remote Support Capability
- Commercial Antivirus Software
RMM Pro
Windows 10 / 11- Price is per device
- Daily Device Health Checks
- Windows Patch Management
- Remote Support Capability
- Commercial Antivirus Software
- Endpoint Backup^
RMM Enterprise
Windows Server 2012 or Higher- Price is per device
- Daily Device Health Checks
- Windows Patch Management
- Remote Support Capability
- Commercial Antivirus Software
- Endpoint Backup^
Support Obligations
Our Remote Monitoring and Management (RMM) service is designed to enhance your IT infrastructure by proactively monitoring and maintaining your systems to prevent issues before they occur. It is important to understand that this service does not include free support for fixing or troubleshooting computer problems.
Key Points to Consider:
- Proactive Management: Our RMM service focuses on proactively managing your systems to ensure they operate smoothly. This includes scheduling Windows updates and restarts afterhours to minimize disruption to your business operations. By identifying and addressing potential issues early, we aim to reduce the likelihood of disruptions.
- Enhanced Security: The service is designed to bolster your security posture. We implement and monitor security measures to protect your systems from threats, ensuring you adhere to best security practices.
- Backup Solutions: Regular and reliable backups are crucial for data protection. Our RMM Pro and Enterprise service includes backup monitoring to ensure your data stored locally on your PC is securely backed up and can be restored when needed. Please note that if you have OneDrive enabled, your data may not be stored locally, and different backup solutions may apply.
- IT Support: If you encounter computer problems or require technical support, please note that our RMM service does not cover these situations. For dedicated IT support, you may need to subscribe to additional Approved Systems Management Services Solutions (MSS).
By understanding these support obligations, you can better leverage our RMM service to maintain a robust and secure IT environment. Should you require further assistance or support beyond the scope of our RMM service, please consider our comprehensive range of management services.
^Information you need to know about Endpoint Backup
Backup Capacity
» 250GB per device included. Additional fees for larger than 250GB
Inverse Chain Technologyâ„¢
» Send only changes to the backup server
» Get independent backups
» No rehydration, no synthetic backups, no recovery of chains link by link
Recovery Options
» File/folder recovery
» Bare metal recovery (BMR) to the same or dissimilar hardware
» Export image to virtual machine format