Approved Systems can provide your business with a dedicated remote IT Service Help Desk, at a fraction of the cost of having a Full-Time Employee sitting mostly idle at your premises.
Pricing can vary depending on your IT needs and hours of operation.
We can offer from a per-minute call basis to a dedicated block of hours per day/week/month at fixed rates.
After hours and 24/7 support services are also available with dedicated support numbers allocated to your business
Below are examples of types of Help Desk Support Services Approved Systems can conduct.
- General Windows PC Support.
- General Mobile Device / Tablet Support.
- Manage PC User Access and Permissions.
- Support VPN connectivity to the Office.
- Assist in Document Reformatting.
- Manage Password Resets.
- Assist in Troubleshooting PC errors or slow issues.
- Manage Network Attached Storage Devices access permissions.
- Assist with Outlook Calendar Room Resources.
- Support SharePoint and MS Teams Resources.
- Record After Hours Lone Worker activity by receiving Lone worker calls and checking in every hour until the worker finishes.
- Perform Restorations from your Backups (Files / Email / OneDrive / SharePoint / Teams).
- Manage Active Directory User Access and Logins.
- Triage Support Enquiries by following Trouble Shooting Guides as per your company policies and escalate to SME via a Ticket management system where appropriate.
- Apply Group Policies or AzureAD Endpoint Policies to PCs and Mobile Devices.
Our dedicated support team operates in Australia.