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The Hidden Cost of Skipping the Chain: Why Business Owners Must Respect the IT Support Model
The Hidden Cost of Skipping the Chain: Why Business Owners Must Respect the IT Support Model In the world of IT support, efficiency is everything. Businesses rely on their IT support teams to ensure operations run smoothly, minimize downtime, and provide quick resolutions to technical issues. Yet, despite the carefully…
Right to Disconnect & Direct Contact Policy
Changes in Legislation & What It Means for You Recent amendments to the Fair Work Act 2009 have introduced the Right to Disconnect, which ensures employees are not required to engage in work-related communications outside their designated hours unless such refusal is unreasonable. This legislation applies to employers and extends…
Train Yourself and Your Staff to Spot Scam Emails Before It’s Too Late
Cybercriminals only need one mistake to compromise your business, and that mistake is often as simple as one employee clicking a malicious email link. Phishing and scam emails are the most common method used by hackers to deploy ransomware, steal credentials, and gain access to sensitive business data. Training your…
Is Your Network a Mule for Malicious Actors? How to Protect Your Business with PenTesting
Cybersecurity threats are evolving at an alarming rate, and businesses of all sizes—whether a small office with a few PCs or a large corporation—are at risk of being exploited. It’s no longer just about protecting your own data; if your network is unsecured, it can become a mule for malicious…
The Woes of Supporting Fax Services for the Medical Industry
How to Send Successful Faxes Faxing remains a critical communication tool in the medical industry despite the digital shift to email and secure messaging. Supporting fax technology, however, has become increasingly challenging due to a combination of legacy fax machines, virtual fax services, and the way the internet handles real-time…
Starting a Business? Secure Your IT Foundations for Long-Term Success
Starting a business is an exciting journey, but many new business owners overlook critical IT steps that can make or break their success. From securing your business name and domain to ensuring long-term IT reliability, the right technology strategy will not only support your operations but also protect you from…