Approved Systems IT Services Price Guide
Even if you’re currently using other specific IT vendors and services, or you currently have your own IT personnel and is not reachable, we can still assist you by providing options and solutions tailored to your needs.
Approved Systems Support Channels
We have a number of channels where you can get IT Service Support with Approved Systems
Service Desk Charges
In today’s fast-paced digital world, technology hiccups can interrupt your flow or bring operations to a standstill. Whether you’re a Managed Service Provider (MSP) client of ours or someone who’s just seeking timely and expert IT assistance, Approved Systems is equipped to step in and deliver.
Our Offerings:
- Quick Assistance: Our dedicated IT professionals are here to provide support whenever you need it. While availability can be influenced by current workloads and the particular expertise required, we always strive to assist you within the shortest possible timeframe.
- Software Installation: Whether it’s a complex business software or a simple application, our experts can remotely guide you through the installation process, ensuring a smooth and error-free setup.
- Troubleshooting: Encountered an unexpected issue? Sometimes all you need is an expert pair of eyes to spot and rectify the problem. Our team has vast experience in diagnosing and resolving a multitude of tech-related problems.
- Consultative Advice: If you’re unsure about a software choice, need advice on tech-related best practices, or have any other IT-related queries, our team is available to provide informed recommendations tailored to your needs.
- Broad Expertise: Our team comprises of Subject Matter Experts (SMEs) in various fields of IT. Whether it’s network issues, software glitches, hardware problems, or cybersecurity concerns, we’ve got an expert ready to assist.
How It Works:
- Reach Out: Use our platform to detail the assistance you require.
- Get Connected: Once we receive your request, our team will evaluate the problem and connect you with the most suitable expert.
- Problem Solved: Our remote desktop support allows us to directly engage with your system, ensuring that issues are resolved efficiently and effectively.
Remember, even if you aren’t an ongoing MSP client of ours, we’re here to assist. Think of Approved Systems as your tech safety net – always here when you need us
Charge Summary
Business Hours
Monday to Friday – 8am to 5pmWeekends & Pub. Hol.
Saturday and Sunday / Public HolidaysAfter Hours
Monday to Friday – before 8am and after 5pmFull Pricing Matrix
Base Rate – $150 ex GST per hour
| Time Period | Rate | Min Charge | Increments thereafter | ||||
|---|---|---|---|---|---|---|---|
| 8.00 am | 5.00 pm | Mon-Fri | 1 | 5 min | $12.50 | 5 min | $12.50 |
| 12.00 am | 7.59 am | Mon-Fri | 1.5 | 10 min | $37.50 | 5 min | $18.75 |
| 5.01 pm | 11.59 pm | Mon-Fri | 1.5 | 10 min | $37.50 | 5 min | $18.75 |
| 8.00 pm | 3.00 pm | Sat-Sun | 1.5 | 5 min | $18.75 | 5 min | $18.75 |
| 12.00 am | 7.59 am | Sat-Sun | 2 | 10 min | $50.00 | 5 min | $25.00 |
| 3.01 pm | 11.59 pm | Sat-Sun | 2 | 10 min | $50.00 | 5 min | $25.00 |
| 8.00 am | 5.00 pm | Public Hol | 2 | 5 min | $25.00 | 5 min | $25.00 |
Onsite Service Charges
In the dynamic realm of IT, challenges can arise that need an in-person touch. At Approved Systems, we understand that sometimes remote support isn’t enough – you need someone right there, on the ground, in your office or workspace, to tackle the issue head-on.
What We Offer:
- Prompt Response: While we house specific Subject Matter Experts (SMEs) with specialized knowledge of various IT systems and services, we aim to provide swift support. Though these SMEs might be subject to availability, we typically respond within 1 to 2 days’ notice.
- Wide Coverage: Our on-site support services span Canberra and its surrounding areas, extending even to the far south coast of NSW. Please be aware that certain remote areas may attract additional travel charges.
- Collaborative Support: Already engaged with another IT company? No worries! We can seamlessly collaborate, offering an extra set of hands and expertise to ensure your IT challenges are addressed promptly and efficiently.
- Comprehensive Service: Whether it’s a server issue, network installation, hardware malfunction, or any other IT challenge requiring a physical presence, our team is prepared to visit and provide solutions.
How Onsite Support Works:
- Reach Out: Inform us about the nature of the problem, the location, and any other specifics.
- Schedule a Visit: Based on the availability of our SMEs and the urgency of your request, we’ll schedule a visit to your site.
- Onsite Diagnosis and Resolution: Our expert will arrive, diagnose the issue, and work diligently to resolve it onsite, ensuring minimum disruption to your operations.
With Approved Systems at your side, you have a trusted partner ready to navigate any IT challenge, be it remotely or right at your doorstep. We’re committed to ensuring your systems run smoothly, round the clock.
Charge Summary
Business Hours
Monday to Friday – 8am to 5pmWeekends
Saturday and Sunday – DaytimePublic Holidays
National and StateFull Pricing Matrix
Base Rate – $150 ex GST per hour
| Time Period | Rate | Min Charge | Increments thereafter | ||||
|---|---|---|---|---|---|---|---|
| 8.00 am | 5.00 pm | Mon-Fri | 1 | 1 hour | $150 | 15 min | $38 |
| 12.00 am | 7.59 am | Mon | 2.5 | 1 hour | $375 | 15 min | $94 |
| 5.01 pm | 11.59 pm | Tue-Fri | 2 | 1 hour | $300 | 15 min | $75 |
| 5.01 pm | 11.59 pm | Mon-Thu | 1.5 | 1 hour | $225 | 15 min | $56 |
| 5.01 pm | 11.59 am | Fri | 2 | 1 hour | $300 | 15 min | $75 |
| 10.00 am | 4.00 pm | Sat | 2 | 1 hour | $300 | 15 min | $56 |
| 10.00 am | 4.00 pm | Sun | 2 | 1 hour | $300 | 15 min | $94 |
| All Other Times | inc Public Holidays | 2.5 | |||||